Shipping

The prices given on product pages are inclusive of statutory value-added tax (VAT) and other price components within the European Union. Outside of the European Union additional tax and other fees may apply when importing our products to your destination country.

We ship globally. All products are shipped from Austria.

After shipment of an order the customer gets notified via email with the tracking number of his order.


No shipping costs are incurred in connection with digital content (e.g. e-books, webinars, etc.).

Shipping costs are inclusive of statutory value-added tax (VAT). The fact that the amount of VAT included in shipping costs is based on the basis of the goods purchased means that it may change if the goods purchased are subject to a lower rate of VAT (e.g. books). This, in turn, means that definitive shipping costs can only be calculated during the order process.

Returns

Return Policy for lumavit Devices
All devices come with a 30-day return period. If you’re not satisfied with your purchase within the first 30 days, just fill out form below and we’ll provide the return instructions. Please note the following for all returns:
 
  • All kits and configurations must be returned in full with original packaging for all devices and components. Must be in like-new condition. Returns without all the original packaging and components will be subject to refusal and returned to the sender.
  • Please note, palletized orders delivered via freight must be returned by freight.
  • Orders are not eligible for exchange or substitution. 
  • Original shipping costs are non-refundable. 
  • All returns received with damaged or missing components will be subject to refusal and returned to sender.
  • Return shipping and costs will be your responsibility. Please note that we cannot be held liable for lost or damaged shipments that are returned to us.
  • After completing form below, we’ll provide you with a return authorization number.
  • Returns must be postmarked before the end of the 30-day return period, which commences upon receipt of the product. Returns shipped after 30 days will not be accepted.
  • All returned orders will be inspected and processed within 3-5 days of receipt.
  • All international returns are required to ship to our address located in Austria.
  • The original and return shipping costs will be deducted from the total refund for all orders refused at the carrier level and/or returned to sender. Please note, these orders may be subject to additional fees and require an extended processing window, as the item must be received and inspected before a refund is issued.
  • All returns must be pre-approved and provided an authorization number. Any orders returned without an authorization number and/or shipped to the wrong address will be the customers responsibility. Lumavit is not liable for lost or refused returns that did not follow our mandatory instructions. 
  • If an item is returned to us that is not authorized for return or refund, we will attempt to contact you. We will hold the item(s) for 30 days before discarding. 
We reserve the right to reject/refuse the refund for items that do not fit these qualifications. The customer will pay to have the items shipped back to them if items are sent to us outside of the time frame and/or not approved for return.
  • Please note, if the customer modifies the shipping address, shipping method, or any other alterations via the carrier, lumavit is not responsible for delays, lost packages and/or failed delivery as a result of these modifications. 
 

 

If the consumer wants to make use of his right to withdraw from the contract he needs to send us a written notice of the withdrawal/revoke or the filled out withdrawal form below to the company’s address within 30 days after signing of the contract/making the purchase.

Company address:
Alternativenergiue Racher GmbH,
Bergern 13,
4690 Rutzenham,
AUSTRIA

Withdrawal form:
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*) ______________________________
– Name of the consumer(s): ______________________________
– Order number: ______________________________

– Address of the consumer(s):

______________________________ ______________________________ 

– Signature of the consumer(s) (only for notification on paper):

______________________________
– Date:
(*) Delete as appropriate.